MS Return & Replacement Policy

Once an order has been shipped, products are eligible for returns and replacements under the following conditions:

1. Defective or Damaged Items

If you receive a defective or damaged product, please contact our customer service team within 2 days of delivery. We will arrange for a replacement to be shipped at the earliest.

2. Incorrect Item Received

If you receive an incorrect product, notify us immediately. We will dispatch the correct item and provide a prepaid shipping label for returning the incorrect one.

3. Missing Parts or Accessories

For products with missing parts or accessories, please contact us within 2 days of delivery. We will either send the missing components or arrange a replacement.

4. Warranty Claims

Products covered under manufacturer warranty are eligible for service as per the warranty terms. If you encounter any issues, contact our customer service team for assistance. Please refer to our warranty policies

5. Exchange of Unused Products

If you wish to exchange an unused product due to a change in color, size, aesthetics, or other preferences, we accept returns only if:
✔ The product is unused and in original packaging
✔ The customer bears the shipping charges for both delivery and return

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Important Notes

🚫 No Monetary Refunds: Verified and approved returns are eligible for either a replacement or store credit, which can be used for future purchases from MS.

💳 Exceptional Refund Cases: In rare cases where a monetary refund is approved, it may take 5-7 business days to process the refund to the original payment source.

📦 Transit Damage Consideration: Return and replacement for transit damage will only be processed if the customer follows the delivery acceptance steps.

⚠ Non-Returnable Items: Custom items, made-to-order products, and blemish items cannot be returned.

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Return & Replacement Process

1️⃣ Initiate a Request: Notify our service team within 2 days of delivery by contacting our customer support or emailing support malnadsports24@gmail.com

2️⃣ Ticket & Acknowledgment: Once we receive your request, a ticket will be raised, and you will receive an acknowledgment within 48 business hours with a proposed solution.

3️⃣ Photo/Video Submission: You may be required to submit images/videos of the damaged or defective product for evaluation.

4️⃣ Technical Assistance First: If the issue can be resolved via technical support, we may request a video call session with our expert.

If the problem is resolved during the session, the product will not be eligible for return or replacement. If the issue remains unresolved, we will proceed with replacement by picking up the defective item. Return Pickup & Processing: Approved returns/replacements will be scheduled for pickup within 2-3 business days, and customers will be notified accordingly.